1 Introduction

1.1 To undertake the functions of Unity Homes & Enterprise in effectively managing housing and serviced office space, we have to obtain, process and store personal information about our applicants, tenants, clients and suppliers.

1.2 This policy details our obligations on how we treat your personal details.

1.3 To allow us to use your personal information we require you to give consent to do so. Please read through this Privacy Policy and sign the consent below if you agree to allow us to use your personal information in the way set out in this policy.

2 What is personal information?

2.1 Personal information is information that relates to a living individual, and allows that individual to be identified.

2.2 Certain types of personal information is categorised as ‘sensitive personal data’, this is information which relates to racial or ethnic origin, political opinions, religious beliefs membership of a trade union, physical or mental health, sexual life, alleged or real offences and proceeds from offences.

3 How do we collect information?

3.1 You may provide personal information to us when communicating with us.

3.2 You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff have initiated a contact with you in relation to yourself, your tenancy or for any other reason.

3.3 Whenever you communicate with us we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact.

3.4 We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you deem any requests to be inappropriate. Please note that we may not be able to carry out Unity Homes & Enterprise work for you if you refuse to provide information that stops us doing so.

3.5 We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords.

4 How do we use your personal information?

4.1 The purposes for which we process your personal details are:

5 Who may we disclose your personal details to?

5.1 We may have to provide information to the Homes and Communities Agency.

5.2 We may be required by law to disclose your personal details in order to comply with applicable laws and lawful Government requests; this could include disclosing personal details to housing benefit offices.

6 Storing your personal information

6.1 We are committed to protecting your personal details. We have measures to ensure restricted staff access.

7 Ensuring the accuracy of your personal information

7.1 We are committed to keeping your personal details accurate. Please inform staff of any changes needed to update your personal details. We may require the amendment to be notified to us in writing and for documentation to be provided depending on the nature of the request.

7.2 You may ask to have access to your personal details. Please put your request in writing (we have a standard application form that you can complete.) An administration fee of £10 is payable. We would need to confirm your identity before providing you with access. Please make the request to The Data Protection Officer, Unity Housing Association, 113-117 Chapeltown Road, Leeds LS7 3HY.